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Avaya CS 1000E Fra CS1000 til Avaya Aura Terje Engebretsen Uninett, Trondheim 9. februar.

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1 Avaya CS 1000E Fra CS1000 til Avaya Aura Terje Engebretsen Uninett, Trondheim 9. februar

2 © 2010 Avaya Inc. All rights reserved. Avaya og Nortel Enterprise Solutions… Bedre enn hver for seg  Felles strategivisjon  Fokus på innovasjon i bedriftsmarkedet  Historie basert på pålitelighet, skalerbarhet og ivaretakelse av eksisterende investeringer  Ekspertise  #1 eller #2 i alle markedssegmenter © Avaya Inc All rights reserved. 2

3 © 2010 Avaya Inc. All rights reserved. Endringer innen kommunikasjon © Avaya Inc All rights reserved. Fleksible arbeidsformer Økte muligheter for nye løsninger ROI & TCO 3

4 © 2010 Avaya Inc. All rights reserved. Unified Communications Roadmap Strategi  Fortsatt dra fordel av eksisterende systemer  Oppgradere til seneste SIP klare versjon  Bedre support Beskytte  Integrere eksisterende systemer inn mot Avaya Aura ™  Forenkling og kostbesparelse  Deling av SIP baserte applikasjoner mellom brukere og lokasjoner Utvidelse  Videreutvikle til en åpen og fleksibel sanntidsarkitektur  Nye løsninger drives av kombinerte investeringer (ikke bare telefoni) Vokse AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 4 © Av ay a Inc All rig hts res erv ed.

5 © 2010 Avaya Inc. All rights reserved. © Avaya Inc All rights reserved. 5 CS 1000 Roadmap Q1/10Q1/11 Avaya Aura ™ CS 1000 R6 CS 1000 R7.0 R7.5 (idag)R.X Oppgraderinger og utvidelser Meridian1 Oppgrader AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Q4/10 Q3/10Q2/11 Aksess Element Session Mgr 6.0Session Mgr 6.1 Application & Services Integration Voice/Video Services Presence Services Session Manager System Manager Økt verdi med Avaya Aura ™  Bedre ROI  Delte SIP applikasjoner  Felles brukergrensesnitt  1100/1200 SIP telefoner Avaya Aura ™ klare Fortsett å legge til CS 1000 telefoner og system

6 © 2010 Avaya Inc. All rights reserved. Hva er Aura ?  Aura er en smartere måte å gjøre tingene på  Aura er for CS1000 hva CS1000 var for Meridian  Enda et skritt videre på ”Evergreen” filosofiens uendelige sti © 2009 Avaya Inc. All rights reserved. 6

7 © 2010 Avaya Inc. All rights reserved. 7 CS 1000 Release 7.0

8 © 2010 Avaya Inc. All rights reserved. Åpen •IP media tjenester (MAS) • SIP Line & Trunk •Integrert IM og Presence •Co-residente løsninger •Bedre integrering med Microsoft & IBM UC •IP v6 Sikkerhet •Integrert SIP Trunk Bridge Fleksibilitet •Ny SIP Media Gateway •Økt kapasitet •Ingen begrensning på avstand •Ny hardware Enkelhet •Sentralisert drift (høyskalerbar løsning/- TM) •Økt system kapasitet •IP sentralbordløsning CS 1000 Release 7.0 innhold August 2010 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 8 © Avaya Inc All rights reserved.

9 © 2010 Avaya Inc. All rights reserved. Communication Server 1000 Evolution Meridian 1 Communication Server 1000 Release 6.0 Software / COTS Communication Server 1000 Release 7.0/7.5 9 © Av ay a Inc All rig hts res erv ed. •Mer åpent, enklere og sikrere •Økt skalerbarhet, 40,000 brukere per server •Full SIP - Line, Trunk, Video, Media, Mobilitet •Software sentrisk med LINUX og COTS •Geografisk redundans og fleksibilitet •Avaya Aura™ integrering CS 1000 Release 7.0 Achieves Full COTS Solution: Soft Media and IP Attendant

10 © 2010 Avaya Inc. All rights reserved. PBX Tale Video Tale IP Nett Virksomhed Video-konference • Teknologi-øyer • Brukeren ser forskjellige systemer Data Data Nett Telefon Nett Data Hjemmearbejdsplads Afdelingskontor Alle medier på samme linje • Tale og data integrert • Brukeren ser ett system • Uavhengig av geografi Den gamle - og den nye verden

11 © 2010 Avaya Inc. All rights reserved. CS 1000 Release 7.0 CS1000E ”Softswitch” CoRes CS/SS MAS CS1000E Hybrid MG1000E MG1010E COTS apps CS1000E Coresident/SA/HA/HS Survivable MG 1000E SIP survivable Media Gateway

12 © 2010 Avaya Inc. All rights reserved. 12 Communication Server 1000 Portfolio Product Offerings  VoIP for new and growing customers  Scalable up to 40k IP users  Redundant and non-redundant configurations  Flexible deployment configuration options  Lead product in our VoIP offering •Supports large user deployments beyond Meridian 1 opt81c •Flexible deployment configuration options •Scalable up to 150k IP users •CS 1000M, Meridian 1 opt61c and 81c are still supported and upgradeable to current CS 1000 software Communication Server 1000E SA & HA Communication Server 1000E HS

13 © 2010 Avaya Inc. All rights reserved. •Centralized Call Processing •TDM Resources •DSP Resources •Redundancy •50 per CS 1000E 13 Communication Server 1000 Gateway Product Offerings Media Gateway 1000E SIP Survivable Media Gateway •Various configurations supported •Co-resident, SA & HA •Supports optional Network Wide IP Media Services via MAS •TDM Resources •DSP Resources •1000 per CS 1000E (500 with an alternate call server) •Not bound to 80ms roundtrip network delay with CS Media Gateway 1000E HD PRI •Centralized Call Processing •PRI Resources •DSP Resources •No Clients •50 per CS 1000E

14 © 2010 Avaya Inc. All rights reserved. CS 1000 IP klienter 2050 IP Softphone for Windows Mobile 3100 Mobile Communicator Desktop 2000 Series IP Deskphone 1100 Series IP Deskphone 1200 Series IP Deskphone 2050 IP Softphone Mobility & Soft Clients 1535 IP Deskphone 2033 IP Conference Phone Conferencing Video 3456 UC Client WLANHandset 2007 IP Deskphone 1210 IP Deskphone 1220 IP Deskphone 1230 IP Deskphone LCD ModuleLED Module 1110 IP Deskphone 1120E IP Deskphone 1140E IP Deskphone 1150E IP Deskphone Exp’n Module 1165E IP Deskphone 14 © Av ay a Inc All rig hts res erv ed. AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement WLAN Handsets Expansion Module 2000 Series IP Deskphone

15 © 2010 Avaya Inc. All rights reserved Mobile Communicator CS 1000 Mobile Extension 6100 Series WLAN & 4000 Series DECT Handsets  Single-mode Handsets  Wi-Fi or SIP DECT  VPN Option (Wi-Fi)  On-site mobility (WLAN/DECT)  Any cell phone  Clientless  Single Identity  Enterprise PBX Capabilities  DTMF feature access  Smart Phones (Cellular)  Gateway-client architecture  Corporate Directory  Mobile Call Control  Mobile Conferencing  GUI Access Single-Mode Dual-Mode VoIP Softphones and UC Clients 2050 IP Softphone  Smart Phones MS WM 5.0 Dual-mode (Cellular/Wi-Fi)  SIP VoIP over Wi-Fi  On-site mobility (WLAN)  Cellular/Wi-Fi Substitution CS 1000 Mobilitet 3456 UC Client 15 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement Simple

16 © 2010 Avaya Inc. All rights reserved. Post-Release CS 1000 R6.0 Additions Native IM & Presence SIP (SIP Line Gateway CoRes, Carrier SIP Trunking, Secure Router, Partner Interop, SCS) UC PartnerSolutions (Lotus Notes/Sametime, Microsoft Exchange, Microsoft OCS R2) Mobility (MC 3100 Release 3.1, Vodaphone Solution, DECT Handset 4075, SIP DECT) Clients and Firmware (IP Phone 1165E, Secure Call Recording, Integrated VPN, Unistim Software 4.0) Platforms & Gateways (MG 1010, MG XPEC, Universal Digital Trunk Card) Unified Messaging (CallPilot - Visual Voice, Service, Update 7.0, UM 2000 rls 3.4, HMS 400 Rls 2.0) 16

17 © 2010 Avaya Inc. All rights reserved. ComponentRelease 6.0 Release 7.0 CS K IP Endpoints 40K per HA Group 150K IP Endpoints per HS SIP Trunks per SS1800 per server 3700 per server Branches50 SMGs per CS ,000 SIP Media Gateways per HS 1,000 SIP Media Gateways per HA (500 can be Survivable) 50 SMGs per CS 1000 IP Set Registration5 sets per sec 100 sets per sec maximum NRS Routing Entries50K 300K NRS Calls300Kcph 500Kcph UCM Elements CS 1000 Release 7.0 Performance Improvements AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 17 © Av ay a Inc All rig hts res erv ed.

18 © 2010 Avaya Inc. All rights reserved. CS 1000E High Scalability (HS) Redusering av antall elementer Utstyr som kreves for 100K IP brukere med Release 7.0……. CS 1000 HA CS (x3) – 40k per CS CS 1000 TPS COTS Servers (x21) – 5000 brukere per server CS 1000 VTRK COTS (x5) – 3700 SIP Trunks per server Assuming 20% trunking.

19 © 2010 Avaya Inc. All rights reserved. Chart 19 CS 1000E High Scalability Arkitektur HA Group 2 CS (CPU 1) PDTPS CS (CPU 0) SIPLSIP GW HA Group n CS (CPU 1) PDTPS CS (CPU 0) SIPLSIP GW Survivable SIP Media Gateway IP Network HA Groups for CS1000E HS CPMG - SIP Media Gateway Controller PRIPRI CPDC - Survivable Server PRIPRI PRI CPMG - SIP Media Gateway Controller PRIPRI CPDC - Survivable Server PRIPRI PRI External NRS Internal NRS Subscriber Manager Element Manager HS UCM Primary Server UCM Backup Server Media Server HA Group 1 CS (CPU 1) PDTPS CS (CPU 0) SIPLSIP GW Element Manager HS UCM primær server UCM Backup Server Network Media Service Survivable SIP Media Gateway Survivable Media Gateway intern NRS Ekstern NRS Subscriber Manager High Availability (HA) grupper

20 © 2010 Avaya Inc. All rights reserved. Nettverksbaserte IP Media tjenester  Tar i bruk MAS teknologi  Reduserte hardwarekostnader (MIRAN, DSP)  Redusert båndbreddekost  Geografisk redundant/ Failover  Leverer lokale mediatjenester via soner  Leverer tone, Music On Hold, meldinger, Ad-hoc konferanse  Kan Co-eksistere med eksisterende TDM løsning 20 CS1000 NRS - Redirect MAS Oslo Signalling Server Media Controller Application PBX Link UniStim Phone SIP Trunk RTP INVITE URI=svc+vpni+zone SIP RFC 4240 SIP Phone 300/302 SDP UniStim Speech Path Control MAS Bergen MAS Trondheim

21 © 2010 Avaya Inc. All rights reserved.  Developer Partner Produkt supporterer eksisterende CS1000 sentralbordfunksjoner  100% IP løsning på COTS  Konsollfunksjoner tunnelert i SIP  Windows GUI  Fjerner behov for Digital Line Cards, Media Gateways  Muliggjør at sentralbord kan operere fra hvor som helst i nettet  Presence integrasjon Intuition operator console (3 rd Party) CS 1000 Release 7.0 IP sentralbord AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 21 © Av ay a Inc All rig hts res erv ed.

22 © 2010 Avaya Inc. All rights reserved. Chart 22 Redundant IP sentralbord eksempel  Redirect: NRS, Multiple Signaling Servers og 1 Call server Call Server Signalling Server 1 ELAN TLAN MAS Signalling Server 2 NRS Primary IP Attendant Console client

23 © 2010 Avaya Inc. All rights reserved.  Tre ulike modus – IPv4 – IPv6 – IPv4 og IPv6 brukerdual Stack  CS 1000 – TLAN: Dual-stack – ELAN: IPv4  System Management: IPv4, men med support for konfigurering av både IPv6 og IPv4 adresser  CS1K bruker ANAT (Alternative Network Address Types) til forhandling på IPv4 eller IPv6 addresser for media tilknytninger  IPv6 Supporter Dual-Stack SIP enheter– valg mellom IPv4 elelrIPv6  Stort antall IPv6 supporterte tjenester IPv6 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 23 © Avaya Inc All rights reserved.

24 © 2010 Avaya Inc. All rights reserved. CS 1000 Release 7.0 SIP DECT forbedringer  SIP DECT fungerer på samme måte som SIP LINE – SIP DECT har samme funksjoner som DMC basert DECT  SIP DECT og standard DECT kan mikses i samme nettet/løsning – Roaming mellom DMC basert DECT og SIP DECT i CS 1000 basert nett – Talebeskjeder og MWI supportert fra hjemmesystemet – SIP DECT anbefales i nye og eksisterende systemer  Mindre hardware, mindre strømforbruk AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 24 © Avaya Inc All rights reserved. DECT Access Points DECT Messenger Enterprise IP Network CS Ethernet Switch SIP Access Port 4075 DECT Handset

25 © 2010 Avaya Inc. All rights reserved. Avaya SBC vs. CS1000 SIP Trunk Bridge  To programvarelementer for SIP trunk til operatører – Avaya SBC – Full sikkerhet – Full SBC – CS1000 STB – SIP Interoperabilitet – Erstatter dagens dedikerte SSG – SIP signallering interworking og MobX  Hovedforskjeller – Sikkerhet – SIP signallering beskyttelse på SBC – Media sikkerhet på SBC – Plassering – SBC parallel til brannmur – STB bak brannmur – Spesifikke applikasjoner – MobX – STB konverterer RFC2833 fra SIP trunk til in-band Edge Security Media Anchor/ NAT Traversal SIP Mediation Session Routing Yes Avaya SBC CS1000 SIP Trunk Bridge Yes Server Platform/ MSRP S8800/ $7500 COTS2/ $3400 Software Pricing MSRP Per port $200 S/W App $3300 SA $8000HA

26 © 2010 Avaya Inc. All rights reserved.  Telefonisamtalevindu på topp  Adresse bok  Videovindu for video samtaler IP Softphone 3456 Soft Client • Leverer presence til enhver telefon på CS 1000 • Web Browser Window viser Presence, IM og Chatrom for brukerne • Analog/Digital/TDM/IP og mobile klienter • IM vindu • ‘Scroll-over’ vindu gir informasjon om ‘venner’ CS 1000 IM og presence CS 1000 Release 7.0 Integrert IM og presence Open AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 26 © Av ay a Inc All rig hts res erv ed.

27 © 2010 Avaya Inc. All rights reserved. Microsoft Desktop integrasjon Notes Notes Contact List Sametime IM Softphone CS1000, App Suite AD IP Phones Office Communicator Mobile Client TDM Phone OCS Client LCS OCS Exchange UM Office Suite IBM Desktop integrasjon IP Phone 1165E  Tett integrert telefoni med Microsoft OCS og Exchange 2007 UM  Ny løsning med ACE og SIP plugin for erstatning av taledelen i LYNC (7.5)  Samtale i IBM Sametime ved bruk av Plug-in 3457  Click to Call og Telephony Presence bruker ACE som mellomvare  CS1000 og IBM Lotus Sametime Connect CS 1000 Release 7.0 IBM og Microsoft integrasjon AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 27 © Av ay a Inc All rig hts res erv ed.

28 © 2010 Avaya Inc. All rights reserved. CS 1000 Release 7.0 System Management - UCM CS1000 Release 7.0 UCM sikkerhetsrammeverk Element Manager Åpent systemgrensesnitt UCM Common Services - Konfigurasjon - Patch Manager - sentralisert log viewer NRS Manager Subscriber Manager Telephony Manager 4.0 Supporterer tidligere versjoner av CS1000  CS 1000 Release 7.0 UCM  TM ikke tilgjenglig for Release 7.0 AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 28 © Av ay a Inc All rig hts res erv ed.

29 © 2010 Avaya Inc. All rights reserved. 29 CS 1000 Release 7.5

30 © 2010 Avaya Inc. All rights reserved. CS 1000 Release 7.5  Versjon 7.5 vil knytte CS1000 tettere inn mot Avaya Aura. Blant annet vil Release 7.5 legge til: – MCDN Feature åpenhet mellom CS 1000 noder. Full Avaya Aura ™ integrasjon med Session Manager for multisite distribusjon – Funksjonsrik interworking mellom CS 1000 og Avaya Communication Manager brukere – Felles managementløsning inkludert single sign-on til System Manager. – Applikasjonssekvensiering for CS 1000 brukere – Tilstedeværelse på tvers av nettverket med Presence Server. – IP Media Server over den integrerte Avaya nettverket for programmer som MOH, Tone, Kunngjøringer, ad-hoc konferanse etc. – Ta i bruk11xx og 12xx IP telefoner i det integrerte nettverket. – Nettverkssentralisering av applikasjoner som: – Avaya Aura ™ konferanse - Funksjonsrik, multimodal, sentralisert “Collaborationservice, skalerbarhet. – Avaya Aura ™ Messaging - Neste generasjons sentralisert Unified Messaging. – ACE-programmer - kommunikasjonsaktivert forretningsprosesser. © 2009 Avaya Inc. All rights reserved. 30

31 © 2010 Avaya Inc. All rights reserved. Avaya CS 1000 rls 7.5 som et avansert Avaya Aura™ aksesselement SIP PSTN 31 Collaboration Solutions Collaboration Solutions Application & Services Integration Voice/Video Services Presence Services Session Manager UCM / System Manager Interaction Solutions Interaction Solutions Performance Analytics Performance Analytics Avaya Agile Communication Environment (ACE) Session Border Controller Multimedia Application Services Fordeler -Funksjonsrike applikasjoner – Avaya Aura meldingssystem, SIP konferansesystem, Sekvensielle Apps, ACE, UC, Presence, One X, MAS, AACC -Felles web basert managementplattform -Løsning for alle installerte elementer -Full SIP MCDN support mellom CS 1000 systems Hva innebærer dette? -Oppgradert M1/CS 1000 blir et avansert aksesselement i Avaya Aura™ -Direkte SIP konnektivitet til UC applikasjoner -Session Manager erstatter Network Routing Server (NRS) Communication Manager AA Unified Messaging Meeting Exchange AA Contact Center Microsoft applications IBM applications One X SIP Heritage Nortel Applications Heritage Nortel Applications •SIP •SIP CTI •Presence •Indirekte bruker

32 © 2010 Avaya Inc. All rights reserved. CS 1000 Release 7.5 Nytt innhold © Avaya Inc All rights reserved. 32 Aura Integrasjon  Support for Avaya Aura™ Session Manager 6.1  Avaya SIP Peering - CS 1000 Peer Interworking med Aura  Aura Session Manager erstatning/utvikling/ interworking for NRS  Felles Management løsning- UCM/System Manager  Support for applikasjonssekvensiering  CS1000 gjør bruk av Avaya Aura™ Presence Server  Support for One-X Mobile/Soft klient  Integrasjon av CS 1000 IP Media Services med Avaya Aura Media Server  Support for Avaya Meeting Exchange  Avaya Unified Messaging  ACE 2.3 Andre forbedringer  IBM Integrasjon  Microsoft Integrasjon – interoperabilitet med Microsoft OCS 2007/ 2010 (Wv 14)  PI PEP Integrasjon i 7.5

33 © 2010 Avaya Inc. All rights reserved. Subscriber Manager Avaya Aura™ Presence Solution – CS1000 IM/Presence  Avaya Aura™ Presence Services 6.1 og System Manager 6.1 leverer IM og presence til CS 1000 brukere – System Manager benytter Subscriber Manager – Presence Services 6.1 gir IM/P til alle CS1000 brukere – Muliggjør federation mellom CS 1000 og CM brukere over nettet uavhengig av telefontype  Avaya One-X® Communicator klient for IM/Presence – SIP Line for tale og Video – IM og Presence klient – Punkt til punkt Video – Integrasjon mot samhandlingsløsning Avaya Aura TM Presence Services 6.1 Presence Engine Instant Messaging Session Manager CS1000 sender Telefon-presence til Presence Server One-X® Communicator. SIP Line til CS1000 One-X® Communicator XMPP til PS 6.1 for IM og Presence System Manager Tilgjenglig:1Q2011 MGC with DSP DB CS1000E CPPM–Call Svr. CPPM–Sig. Svr. SIPL MGC with DSP DB CS1000E CPPM–Call Svr. CPPM–Sig. Svr. MGC with DSP DB CS1000E CPPM–Call Svr.CPPM–Call Svr. CPPM–Sig. Svr.CPPM–Sig. Svr. SIPL 33

34 © 2010 Avaya Inc. All rights reserved. Avaya one-X Communicator for CS 1000  Supportert med CS 1000 R7.5  Klient for Windows PC  SIP soft phone funksjonalitet  Kontakter, meldinger og audio/video konferanser og presence  Søk/vis bedrifts eller personlig katalog  Samtalelogger

35 © 2010 Avaya Inc. All rights reserved. One-X Mobile Lite for iPhone  One-X® Mobile Lite løsning for kompatible OS3/4 iPhone  Avaya Aura™ Presence statusoppdateringer for CS 1000 iPhone brukere  Mobilt grafisk grensesnitt for CS 1000 – Katalog/kontakt søk og klikk for å ringe – Mobilnummer skjult – kontor CLID vist for iPhone samtaler – Ett nummer – Enkelt trykk for funksjonsaktivering – Simultanring på/av – Call forward på/av – Konferanse – Et felles talepostsystem  CS 1000 CDR for mobilsamtaler  Gratis nedlasting fra Apple store 35

36 © 2010 Avaya Inc. All rights reserved. Avaya Aura™ Conferencing supportert i CS1000 R  Leverer neste generasjons konferanseløsning – Direkte tilkobling til CS 1000 eller via SM 6.1 – Avaya Aura ™ Conferencing 6.0 Standard Edition – Meeting Exchange 5.2 Enterprise Edition  Enklere konferanseløsning og bedre brukeropplevelse  Avaya Aura™ Conferencing fordeler for CS 1000  Port reservering/planlegging  Avaya Web Conferencing, i tillegg til MSFT / IBM / Adobe UC integrasjon  Skalerbar og fleksibel

37 © 2010 Avaya Inc. All rights reserved. Avaya Aura Conference 6.0 Supportert i CS1000 R7.5 © Avaya Inc All rights reserved. 37  Conferense 6.0 med blant annet  Port reservering/planlegging  Avaya Web Conferencing, i tillegg til MSFT / IBM / Adobe UC integrasjon  Skalerbar og fleksibel  Mulighet for håndtering av samtaler via Audio Console web grensesnitt i tillegg til standard telefon (Telephony User Interface (TUI))  Skalebarhet  Opp til 4,000 deltagere på en felles bro  Designet for høy trafikk (top of hour traffic bursts)  Støtter sentralisert konferansebro hvis flere lokasjoner har egen bro  Lavere wan båndbredde  Bedre talekvalitet

38 © 2010 Avaya Inc. All rights reserved. Hosted Services CS1000 løsning konsolidert på Avaya Aura ? Session Border Controller Service Providers System Management Vmail Vest Session Manager Aura Core SIP Trunks TDM Trunks Connection Applikasjons plattform Midt Session Manager Øst Session Manager Survivable Branch Media server Surv. Gateway CRMAD Mob.CCCDR Avaya ACE ?? Surv. Gateway Survivable Branch Branch klient / aksess lag Internet

39 © 2010 Avaya Inc. All rights reserved. Tjenester som vil tilbys fra applikasjonsplattformen via ACE Vmail CRMAD Mob. CC CDR Avaya ACE Notes Based Softphone Event Response manager Hot DeskingMobile Cost OptimizerQuality MonitoringContact CenterCDR - BillingSIP DectPaging / BroadcastLocation ServicesCall RecordingSpeech analytics Workforce management PresenceCall BackIVRCustomer SurveyVoWLANMobile ExtensionAttendant console / IFAuto AttendantVoice Mail

40 © 2010 Avaya Inc. All rights reserved. Topologi Avaya SIP Peer with CS1K 7.5 Uninett TDM, Analog, IP telefoner One-X Communicator IM&Presence SIP Softphone Sip Video Uninett Flare experience CM-Feature Server 6.0 Conference Server 6.0 Conference Server 6.0 Avaya Aura System Manager Messaging 6.0 SIP Phone video one-X Mobile one-X® Communicator Session Border Controller Session Border Controller SP Session Manager 6.0 PSTN Presence 6.0 One-X Mobile Conference Video GW Tandberg, Polycom.. Video GW Tandberg, Polycom.. One-X Attendant Voice/video We Alive

41 © 2010 Avaya Inc. All rights reserved. 41 CS 1000 Release 7.5 og Avaya Aura™ – A Compelling Value Proposition  CS 1000 videreutvikling og integrasjon med Avaya Aura™  Meridian 1 / CS 1000 – Session Manager – Skalerbar og robust nettverksarkitektur for konsolidering, aksess til sekvensielle applikasjoner, avanserte rutingagenskaper, adaptere for ulike PBX’er – Avaya Aura™ Conferencing – Funkjsonsrik, multimodal, sentraliserte samhandlingstjenester, skalerbar – Avaya Aura™ Messaging – Neste generasjon sentralisert unified messaging – Avaya Aura™ Presence solution – Funksjonsrik IM & presence løsning, federasjon med MSFT/IBM, løsningen inkluderer telefonstatus for CS1000 og kommer med Exchange integrasjon – One-X® Communicator klient – Funksjonsrik, felles klientopplevelse for soft og mobil klienter, twinned (samme telefonnummer) for M1/CS 1000 desktoptelefoner – System Manager/UCM – Ett felles sentralisert funksjonsrikt management verktøy CS 1000 integrated into Avaya Aura ™ CS 1000 Session Manager System Manager Presence Services Voice/ Video Services Avaya CM 41

42 © 2010 Avaya Inc. All rights reserved. Integrasjon Avaya Agile Communication Environment 42

43 © 2010 Avaya Inc. All rights reserved. Applikasjonstilkobling med Avaya ACE™ AVAYA ACE Avaya Agile Communication Environment ™ (Avaya ACE) Line of Business Tradisjonell CTI Nye3.-parts applikasjoner 3.-Parts CTI applikasjoner Pakketerte og kundetilpassede applikasjoner Høynivå IT-sentriske Web Service Toolkits Lavnivå Developer Foundation Toolkits 43

44 © 2010 Avaya Inc. All rights reserved. 44 OCS & Sametime Integration Hot Desking Sales Portal Mobile Business / Verticals Mobile Cost Optimizer Message Drop and Blast Office & Web Browser Add-ins Contact Center Integration Savings of $300/user/yr on travel and conferencing Savings of $230/user/yr on real estate Corporate Portal Savings of 5 min/user/day Savings of $540/user/yr on call charges Increase revenue $190/user/yr Industry and Business Specific Save 1 hr/day in client updates. $13K/user/yr Event Response Manager Reduce downtime: $K to $M / hr depending on industry Savings of 10 min / day / agent SamhandlingMobilitetBPI Pakketerte ACE applikasjoner 44

45 © 2010 Avaya Inc. All rights reserved. Avaya ACE™ Hot Desking  Assigns a temporary phone in any location to make or receive office phone calls  Integrates with multi-vendor PBX environments  Presents one number to callers  Integrates with UC desktop applications  Expands flexible working options Reduces real-estate and mobile phone costs 45

46 © 2010 Avaya Inc. All rights reserved. Avaya ACE ™ Microsoft OCS Integration  Remote call control of desk phone from OCS client  Adds desk phone presence to OCS  Multi-vendor PBX support  Single client (MOC) and identity across all devices  Increases user & team productivity Enhances OCS by integrating multi-vendor PBX-grade telephony 46

47 © 2010 Avaya Inc. All rights reserved. Web Browser Add-In Improves productivity by communication-enabling Web applications Avaya ACE™ Web Browser Add-In  Click-to-call within Web pages  Click-to-call using any phone  No soft client needed  Presence status and click-to-IM w ith Microsoft OCS integration  Multi-vendor PBX support 47

48 © 2010 Avaya Inc. All rights reserved. 48 Improves productivity with low-cost entry-level UC solution Avaya ACE™ Office Add-In  Click-to-call names within Microsoft Outlook  Click-to-call numbers within Microsoft Office applications  Click-to-call using any phone  No Microsoft OCS/Lync client needed  Multi-vendor PBX support 48

49 © 2010 Avaya Inc. All rights reserved. On demand or automated user driven notification Avaya ACE™ Message Drop and Message Blast APIs  Communication-enable CRM and other business tools – Click-to-dial within CRM system – Record and store messages – Drop messages in live conversations – Blast messages to large groups – View call statistics  Event-driven notification  User controlled  Multi-vendor PBX support 49

50 © 2010 Avaya Inc. All rights reserved. Samhandling Avaya Flare Experience 50

51 © 2010 Avaya Inc. All rights reserved. Hva er Avaya Flare  Experience ? 51 The power of Avaya Aura™ video collaboration … at your fingertips!

52 © 2010 Avaya Inc. All rights reserved. Flare video 52

53 © 2010 Avaya Inc. All rights reserved. Hva er Flare Experience? Handlingsorientert 53 Personsentrisk Social Media bevisst Sammenhengsbevisst It is your perceptions and responses that result from use Media Transparent Naturlig samhandling

54 © 2010 Avaya Inc. All rights reserved. 1:Many Contextual Experience © 2009 Avaya Inc. All rights reserved.54

55 © 2010 Avaya Inc. All rights reserved. Avaya Video løsninger 55 AVCS Enhanced Experience Soft Flare Windows Endpoints / Skype End User Choices CY11 Q1CY11 Q2CY11 Q3CY11 Q4 + beyond •Conference capacity improvement •Integration between Avaya Aura ® Session Manager & Polycom RMX MCU •Internet calling •Competitive large scale video solution when connected to Polycom RMX •Support for standard android apps & application marketplace •Conference control app •Soft Flare Windows client with outstanding SVC video content sharing •Cisco /Tandberg interop for AVCS •REMOVE [Video encryption enabling B2B video] •Video through the Flare experience across device types •Skype federation – Audio • IM • Presence • Video AVCS 6.1 Enhanced Productivity Roadmap items and their schedules subject to change

56 © 2010 Avaya Inc. All rights reserved. Avaya Flare™ Experience Overgang fra Avaya one-X ® Avaya one-X ® 6.0 Avaya one-X ® 6.1 Integrated Clients Avaya Flare Experience on PC, iPad Avaya Flare Experience Avaya one-X ® Portal (Browser) Avaya one-X ® Communicator MOC Integration Avaya one-X Mobile ACE Avaya one-X ® CS1K Support Microsoft OCS Add-In, Headless Client, Avaya one-X ® Communicator on Macintosh OSX Platform Consolidation 56 Portal Server Mobile Server ACE Client Enablement Services/ACE CY10 Q3CY11 Q1CY11 Q3 CY11 Q4 & beyond one-X Client Enablement Services Client Enablement Services / ACE

57 © 2010 Avaya Inc. All rights reserved. Web.Alive Web samhandling Samhandling Møter Konferanser Opplæring Undervisning 57

58 © 2010 Avaya Inc. All rights reserved. Dagens utfordring 58 “Er det videoløsning på deres side?” SELLMEETLEARN “La meg prøve å finne ut hvordan jeg kan konferanse inn Maksim” “Er alle fortsatt her?” “Jeg trenger en måte å fremheve meg i sosiale media” “Jeg ønsker å snakke med de som er inne å handler på min Web side?” “Hvordan skal jeg få den yngre generasjonen til å bruke min bank?” “Jeg har ingen mulighet til å veilede og lære mine ansatte/studenter “Mitt opplæringsprogram blitt veldig dyrt siden stadig færre er fysisk tilstede” “Jeg kan ikke være tilstede på forelsning I dag”

59 © 2010 Avaya Inc. All rights reserved. Web.alive video 59

60 © 2010 Avaya Inc. All rights reserved. 60 Takk Terje Engebretsen

61 © 2010 Avaya Inc. All rights reserved. Midsize Specifications UC in-a-box with Avaya Aura® at the core Media Gateways Applications Target 250 to 1000 users, 10’s of locations Target 250 to 1000 users, 10’s of locations Utility Server including Enterprise Directory Server Single path install, fast, less costly Single path install, fast, less costly Secure remote monitoring (SAL) Avaya Aura® Solution for Midsize Enterprise Uses System Platform technology •Avaya Aura® Session Manager •Avaya Aura® System Manager •Avaya Aura® Presence Services •Avaya Aura® Session Border Controller (in April) •Avaya Aura® Application Enablement Services •Communication Manager Utility Services •Avaya Aura® Communication Manager and Communication Manager Messaging •Avaya Aura® System Platform on an HP Server, SAL, VPN Avaya Common Server

62 © 2010 Avaya Inc. All rights reserved. 62 Eksempel #1: oppgrader & videreutvikle It’s easy to add Avaya Aura value Upgrade and Evolve with Maximum Investment Protection •Continued support for existing investments •Evolve with Avaya Aura at your own pace Upgrade and Evolve with Maximum Investment Protection •Continued support for existing investments •Evolve with Avaya Aura at your own pace I dag Legg til Avaya Collaboration for utvalgte brukere Session Manager 6.x CS 1000 R7.5 SBC 6.x Presence Services 6.x Conferencing 6.x CM 6.0x including ME • Avaya Aura Conferencing $120/port, 80% less than new • CS 1000 to Avaya Aura Enterprise Edition for select users $58 per user, 80% less than new • Ingen avgift for nye SIP aksess porter eller Session Manager lisenser ved oppgradering til R7.5 Premium Oppgrader til CS 1000 R7.5 & legg til Avaya Aura kjerne og Contact Center AA Contact Center MCS 5100 Conferencing NRS CS 1000 NES Contact Center Session Manager 6.x CS 1000 R7.5 SBC 6.x Presence Services 6.x AA Contact Center


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